Terms &Conditions.

These Terms & Conditions ("Terms") constitute a legally binding agreement between you—whether individually or on behalf of an entity you represent ("Client", "you", or "your")—and Oryntic Labs Private Limited ("Oryntic Labs", "Company", "we", "us", or "our"), an incorporated technology enterprise under the Indian Companies Act, 2013 (CIN: U62011MP2026PTC085165; GSTIN: 23AAFCO2495P1ZX).

By accessing or browsing our website (www.orynticlabs.com), communicating with our team, submitting an enquiry or RFP, accessing our proprietary platforms (including OryAI, OryCMS, and PerformX), or engaging our software engineering practices, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

Oryntic Labs delivers end-to-end technology solutions across four primary operational models:

Website copy, marketing collateral, case studies, and automated estimates provide general information and do not constitute an irrevocable commercial offer.

All commercial software engineering, dedicated staffing, or platform licensing engagements are governed by specific, executed bilateral agreements:

• Master Services Agreement (MSA): Establishes core legal, liability, warranty, and indemnification terms.
• Statement of Work (SOW): Defines precise sprint deliverables, project architecture, milestones, acceptance criteria, and fee schedules.
• Non-Disclosure Agreement (NDA): Enforces strict trade secret and architectural confidentiality.
• Service Level Agreement (SLA): Stipulates uptime commitments and support response windows.

When utilizing our AI engineering practices or deploying agents through OryAI:

• Zero Public Model Retraining: We guarantee that Client proprietary code, prompts, conversational context, and indexed knowledge stores are never used to train, retrain, or improve public foundational LLMs (e.g., commercial OpenAI, Anthropic, or community models).
• Isolated Tenant Architecture: Client vector databases (e.g., pgvector, Pinecone, Qdrant) and RAG pipelines are provisioned in isolated cloud environments with cryptographic access tokens.
• Custom Model Weights Ownership: Any custom model weights fine-tuned or trained on Client proprietary datasets remain the 100% intellectual property of the Client.

You agree to use our website and platforms solely for lawful, legitimate business purposes. You agree not to:

• Attempt unauthorized access to our servers, infrastructure, or databases
• Perform automated data scraping or harvesting without prior written consent
• Launch denial-of-service (DDoS) attacks or deliberately overload our systems
• Decompile, disassemble, or reverse engineer any platform runtimes or APIs
• Transmit viruses, worms, trojans, or malicious payloads through any contact field
• Impersonate any individual, organization, or Oryntic Labs team member

Any breach of these conduct rules will result in immediate termination of access and may trigger civil or criminal legal proceedings under the Indian Information Technology Act, 2000.

Where a Client contracts Oryntic Labs for Staff Augmentation:

• Operational Integration: Engineers sit directly within the Client's daily standups, issue trackers, and communications channels (Slack, Jira, Linear), working the Client's designated hours and time zones.
• Talent Vetting & Replacement: All assigned engineers undergo multi-stage technical and cultural screening. If an engineer fails to meet expectations, Oryntic Labs provides a qualified replacement within the contractual notice period.
• Direct Employment: Engineers remain employees or direct contractors of Oryntic Labs Private Limited. We handle payroll, statutory benefits, provident funds, and equipment provisioning.
• Non-Solicitation: The Client agrees not to directly solicit, hire, or engage placed engineers outside of Oryntic Labs during the engagement and for 12 months following its conclusion, unless an agreed buyout fee is settled.

Commercial terms are defined within the applicable Statement of Work or SaaS subscription plan:

• Milestone & Sprint Invoicing: Fixed-scope projects are invoiced against verified deliverables. Staff augmentation and dedicated teams are billed on agreed bi-weekly or monthly cycles.
• Currency & Taxes: Domestic contracts in India are denominated in INR and subject to 18% Goods & Services Tax (GST). International engagements may be invoiced in USD, EUR, GBP, or AED, compliant with cross-border trade guidelines.
• Payment Window: Standard invoices are due within 14 calendar days of issuance, unless a different timeline is stipulated in the signed contract.
• Late Payments: Overdue balances may accrue interest at the rate of 1.5% per month or the legal statutory maximum, whichever is lower. Work deliverables or staging environment access may be temporarily paused if accounts fall significantly past due.

In architecting modern software, we integrate third-party cloud infrastructure (e.g., AWS, GCP, Azure), payment gateways (e.g., Razorpay, Stripe), communication gateways (e.g., Twilio, SendGrid), and AI provider APIs.

While we architect with multi-region redundancy, graceful fallback handling, and disaster recovery protocols, Oryntic Labs is not liable for upstream outages, rate limits, or unilateral API deprecations caused by third-party cloud providers beyond our direct control.

Except as expressly set forth in an executed bilateral contract, our website, digital content, and generic software estimates are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether statutory, express, or implied, including warranties of merchantability, fitness for a particular commercial purpose, or uninterrupted availability.

To the maximum extent permitted by applicable law:

• Exclusion of Consequential Damages: Neither Oryntic Labs Private Limited nor the Client shall be liable to the other for any indirect, incidental, punitive, special, or consequential damages, including loss of business profits, goodwill, anticipated savings, or data disruption.
• Aggregate Monetary Cap: The total aggregate liability of Oryntic Labs arising out of or related to any project engagement, whether in contract, tort (including negligence), or otherwise, shall be strictly capped at the total amount actually paid by the Client to Oryntic Labs under the specific Statement of Work in the six (6) months preceding the incident.

Mutual IP Indemnification: Oryntic Labs agrees to defend and hold harmless the Client against any third-party claim alleging that our custom software deliverables infringe a valid patent, copyright, or registered trademark, provided the deliverable was not modified by the Client or built strictly to client-mandated infringing specifications.

Similarly, the Client agrees to defend and hold harmless Oryntic Labs against third-party claims arising from client-supplied assets, datasets, or materials that violate third-party intellectual property or privacy rights.

These Terms, and all commercial engagements arising hereunder, shall be governed by and construed in accordance with the substantive laws of the Republic of India, without regard to conflict of law principles.

We reserve the right to revise or update these Terms periodically to reflect changes in our software practices, regulatory statutory requirements, or commercial offerings. Continued use of our website or services after such updates constitutes acceptance of the amended Terms.